Questions for Technical Support

Technical support is both a science and a mystical art form. In most cases, support technicians must rely on customer observations and communications with the customer in order to diagnose and solve the problem. Therefore, it is extremely important that you are as detailed and clear as possible when you state your questions and report your problems. Examples of what you should include are:

How to Send Support Questions

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and open a new service request, or call the phone number for support. If your product came with phone support, or you have purchased a phone support contract, the phone number you will need to call will be provided to you during the sign up process.

For more information on using Red Hat's online support system go to: